Privacy Policy
Last updated: 29 October 2026 · Next review: October 2027
This policy explains what personal information we collect when you contact us, book a job or use our website, why we collect it, who we share it with, how long we keep it, and your rights. We have written it in plain English. If anything is unclear, just ask us.
Key Points at a Glance
- We only collect what we need to quote for, carry out and get paid for your job.
- We never sell your information.
- We only share it with people who help us do the job or run the business, such as our team, our payment provider and the apps we use to run bookings, or where the law requires it.
- Photos of your property are kept privately as a job record. We only use them for marketing if you are happy for us to, and never in a way that identifies you.
- You can ask to see, correct or delete your information, or object to how we use it, at any time.
- If you have a concern, contact us first and we will put it right. You can also complain to the Information Commissioner's Office (ICO).
1. Who We Are
Handy 4 London is the trading name of Handy 4 London Ltd, a company registered in England and Wales, company number 17190820. Registered office: 71 Christchurch Avenue, Harrow, England, HA3 8NB.
We are the "controller" of your personal information, which means we decide how and why it is used. We are registered with the Information Commissioner's Office, registration number ZC223965.
Privacy contact: email handy4london5@gmail.com (please put "Privacy" in the subject line), phone 020 3355 8425, or write to us at our registered office.
2. The Information We Collect
Information you give us, by phone, WhatsApp, email, our website, our booking form or in person:
- Contact details: your name, phone number, email address, and the address of the property where the work will be done (and a billing address if different).
- Job details: a description of the work, photos and videos you send us, measurements, access arrangements (for example key safe or concierge details), parking information, and anything you tell us about the property, such as hazards, pets or previous problems.
- Booking information: your answers on our booking form, including your acceptance of our Terms and Conditions and your request for us to start work within the 14-day cancellation period.
- Payment information: invoices, payments made and owed, and bank transfer references. You can pay by cash, bank transfer, or card through a secure Stripe payment link. Card payments are handled entirely by Stripe: we never see or store your card number.
- Messages and calls: our emails, WhatsApp messages and texts with you, and notes of phone calls. We do not currently record phone calls (see section 6).
- Feedback: reviews, complaints and comments you give us.
Information we create: quotes, invoices, job notes, and photos and videos of the work area taken before, during and after the work (see section 5).
Information from other people:
- Enquiry platforms and review sites, such as Checkatrade, Bark or MyJobQuote, when you send us an enquiry through them. They pass us your name, contact details, postcode and job description.
- Our partner company, if they pass your enquiry to us because your job is in our area.
- If someone else books the work for you (for example a family member, landlord, tenant or letting agent), they give us your contact details so we can arrange access.
Information from our website: if you accept cookies, Google Analytics collects information about how you use our website (see section 10).
We do not intentionally collect sensitive information such as health details. If you tell us something like this because it affects the job (for example, that someone at the property has a health condition or mobility needs), we will only use it to carry out the work safely and considerately.
3. Why We Use Your Information, and Our Legal Basis
Data protection law requires us to have a legal reason (a "lawful basis") for each way we use your information.
| What we use it for | Our lawful basis |
|---|---|
| Answering your enquiry, giving you a quote, arranging site visits | Contract: steps you asked us to take before entering a contract |
| Booking, carrying out and completing the work; contacting you about your job; guarantee claims | Contract |
| Invoicing and taking payment | Contract |
| Keeping accounting and tax records | Legal obligation |
| Chasing and recovering unpaid invoices, including through debt collectors, solicitors and the courts | Legitimate interests: getting paid for our work |
| Job record photos; keeping messages and call notes | Legitimate interests: having an accurate record of what was agreed and done, to resolve questions and disputes, and for training |
| Dealing with complaints, insurance claims and legal claims | Legitimate interests and legal obligation |
| Passing your enquiry to our partner company if your job is outside our area | Legitimate interests: helping you find someone to do your job. We only pass on your name, phone number and postcode area, and only with your agreement |
| Asking you for a review after the job | Legitimate interests: improving and promoting our service. You can ignore it or ask us not to |
| Sending occasional messages about our services to existing customers | Legitimate interests. You can opt out at any time and we will stop |
| Using photos of finished work in our marketing | Legitimate interests, as long as you have not told us you object (see section 5) |
| Website analytics cookies | Consent: only if you click "Accept" on our cookie banner |
| Keeping our staff, our customers and properties safe; preventing fraud | Legitimate interests and legal obligation |
We need your contact details and the address of the work to provide our services. If you do not give them to us, we cannot quote for or carry out the job.
We do not make any decisions about you using automated systems.
4. Who We Share Your Information With
We never sell your information. We only share it where we need to, and only what is needed:
- Our team and any tradespeople we engage to carry out your work. They see your name, contact details, the job address and job details through our secure booking system, only for jobs they are booked on, and must keep them confidential.
- Our partner company, if your job is outside our area and you agree to us passing on your enquiry. We only pass on your name, phone number and postcode area so they can call you, and we will tell you the company's name first. They will then be responsible for your information under their own privacy policy.
- Service providers who help us run the business ("processors"), who may only use your information on our instructions:
- Google (Gmail and Google Forms) for email and our booking form;
- WhatsApp (Meta) for messaging;
- Google Firebase and Vercel, which host our own secure booking and job management system;
- Stripe and our bank, for taking and receiving payments;
- our phone provider, for calls;
- our website host and Google Analytics (see section 10).
- Suppliers, such as builders' merchants or skip hire companies, where they deliver to your property. They receive the delivery address and a contact number only.
- Enquiry and review platforms such as Checkatrade, where you contacted us through them or we ask you for a review through them.
- Debt collection agencies, solicitors and the courts, if an invoice is not paid.
- Our insurers and professional advisers (such as an accountant or solicitor), where needed for a claim, dispute or our tax affairs.
- The police, HMRC, local authorities, building control or other authorities, where the law requires us to, or to prevent or detect crime.
- A buyer of our business, if the business is ever sold, on the same terms as this policy.
5. Photos and Videos of Your Property
- Job records: we take photos and videos of the work area before, during and after the work. These are kept privately with your job record and used to plan the work, show what was agreed and done, and deal with questions, guarantee claims or disputes.
- Marketing: we may use photos of finished work on our website and social media. Before we do, we make sure they show no people, names, house numbers, street views, documents, family photos or personal items that could identify you or your home, and we remove location data from the files.
- Your choice: if you do not want photos of your property used for marketing, just tell us in any way that suits you: tell the person working at your property, call us, or send a WhatsApp or email. We will not use them, and it will not affect your job or price. If you ask us to remove a photo we have already published, we will take it down as soon as reasonably possible.
- If you do not want us to take any photos at all, please tell us before the work starts.
6. Phone Calls
We do not currently record phone calls. If we start recording calls in future, we will update this policy first and tell you at the start of every recorded call. We never take card details over the phone: we send you a secure Stripe payment link instead.
7. Transfers Outside the UK
Some of our service providers (such as Google, Meta/WhatsApp, Vercel and Stripe) may store or process information outside the UK, including in the United States and the European Economic Area. Where this happens, the transfer is protected by UK "adequacy" regulations (including the UK–US Data Bridge for certified companies) or by approved contract terms (the UK International Data Transfer Agreement or Addendum). You can ask us for more information.
8. How Long We Keep Your Information
| Information | How long we keep it |
|---|---|
| Enquiries and quotes that do not go ahead | Deleted once the quote is declined or has expired, and at the latest within 12 months |
| Customer and job records, invoices and payment records, and messages about the job | 6 years after the end of the tax year in which the job was completed, for tax and legal reasons |
| Job record photos and videos | 6 years after completion, so they are available for guarantee or legal claims |
| Marketing photos (with nothing that identifies you) | Until you ask us to remove them, or we stop using them |
| Unpaid invoice and debt recovery records | Until the debt is settled, then 6 years |
| Complaints | 6 years after the complaint is closed |
| Website analytics data | 14 months (Google Analytics setting) |
When information is no longer needed, we securely delete it.
9. Your Rights
You have the right to:
- Access: ask for a copy of the personal information we hold about you;
- Rectification: ask us to correct information that is wrong or incomplete;
- Erasure: ask us to delete your information. We may need to keep some records, for example for tax or because an invoice is unpaid, and we will tell you if so;
- Restriction: ask us to limit how we use your information;
- Portability: ask for information you gave us in a format you can pass to someone else;
- Withdraw consent: where we rely on your consent (such as analytics cookies), you can withdraw it at any time.
Your right to object. You have the right to object at any time to us using your information based on our legitimate interests, including for marketing photos, review requests and messages about our services. If you object to marketing, we will always stop.
To use any of these rights, contact us using the details in section 1. We will reply within one month. It is usually free. We may need to ask you for proof of identity before we share any information.
10. Cookies and Our Website
Our website uses a small number of cookies:
- Essential cookies, which remember your cookie choice. These do not need your consent.
- Google Analytics cookies, which tell us how visitors use the website (such as the pages visited, the type of device, and the approximate area you are visiting from), so we can improve it. These are only set if you click "Accept" on our cookie banner. If you click "Reject", Google Analytics is not used.
You can change your choice at any time by clearing the cookies in your browser, after which the banner will appear again. Our website links to other sites, such as Checkatrade, Google, WhatsApp, Instagram and TikTok. Those sites have their own privacy policies, and we are not responsible for them.
11. Keeping Your Information Safe
We take sensible steps to protect your information. Customer and job details are kept in our own secure booking system, which needs a personal login. Each person can only see the jobs they are booked on, and access is given and removed by our management. Our accounts are password-protected with two-step verification where available. We never ask for or send card details by message or email. If a data breach happens that puts you at risk, we will tell you and, where required, the ICO.
12. Children
Our services are for adults. We do not knowingly collect information from children. If a child is at the property during the work, we will not photograph them.
13. Complaints About How We Use Your Information
If you are unhappy with how we have used your information, please tell us first, by email to handy4london5@gmail.com with "Privacy complaint" in the subject line, or by any of the contact methods in section 1. We will:
- acknowledge your complaint within 30 days (usually much sooner);
- look into it without undue delay; and
- tell you the outcome and what we have done.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection. The ICO generally recommends giving us the chance to resolve your complaint first.
Website: ico.org.uk/make-a-complaint · Phone: 0303 123 1113 · Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
14. Changes to This Policy
We may update this policy from time to time, for example if we start using a new service. The latest version will always be on our website, with the date it was last updated at the top.
15. Contact Us
Email: handy4london5@gmail.com
Phone: 020 3355 8425
WhatsApp: 07303 172140
Post: Handy 4 London Ltd, 71 Christchurch Avenue, Harrow, England, HA3 8NB
Handy 4 London is the trading name of Handy 4 London Ltd, a company registered in England and Wales, company number 17190820.