Terms & Conditions

Last updated: 29 October 2026

Thank you for choosing Handy 4 London. These terms explain how we work, what we charge, what you can expect from us, and what we expect from you. We have tried to write them in plain English. Please read them before you accept a quote or book a visit. Section 7 (Payment and Late Payment), section 10 (Our Liability to You) and section 12 (Your Right to Cancel) are particularly important.

1. About Us and These Terms

1.1 "Handy 4 London", "we", "us" and "our" mean Handy 4 London Ltd, a company registered in England and Wales, company number 17190820. Our registered office is 71 Christchurch Avenue, Harrow, England, HA3 8NB.

1.2 "You" and "your" mean the person, company or organisation who asks us to carry out work, accepts a quote, or makes a booking (the "Customer").

1.3 A "Consumer" is an individual acting wholly or mainly outside their trade, business, craft or profession. A "Business Customer" is anyone else, including companies, landlords letting property as a business, managing agents, and letting agents. Some sections apply differently to Consumers and Business Customers, and we say so where they do.

1.4 These terms, together with your written quote (including any specification, schedule of works and payment schedule), form the whole contract between us (the "Contract"). If anything in your quote conflicts with these terms, the quote takes priority.

1.5 We will not be bound by any terms you send us, such as terms on a purchase order, unless we agree to them in writing.

1.6 "In writing" includes email and WhatsApp messages.

1.7 We may update these terms from time to time. The version that applies to your work is the version in force on the date you accepted your quote or made your booking.

2. Our Services

2.1 We provide property services including handyman work, painting and decorating, carpentry, repairs, sealing, property maintenance, bathroom and kitchen refurbishment, full house refurbishment, loft conversions, house extensions and general building work across London and surrounding areas.

2.2 Work is carried out by our own team and by vetted specialist tradespeople we engage and coordinate. We remain responsible to you for work carried out under the Contract, whoever carries it out.

2.3 We will carry out the work with reasonable care and skill, using materials of satisfactory quality, and in line with the description in your quote.

2.4 We do not carry out gas work. Electrical and plumbing work that requires certification or notification under Building Regulations will be carried out by an appropriately qualified and registered person, and the certificate will be provided once the work is paid in full (see section 7.14).

2.5 Partner companies. Some areas of London are covered by a trusted partner company rather than by us. If your job is outside our area, we may pass your enquiry to that partner, with your agreement. If you then book with the partner, your contract is with the partner company on its own terms, not with Handy 4 London, and the partner will be responsible for the work, the price and any guarantee. We will tell you the partner's name before passing on your details.

3. Quotes, Estimates and Pricing

Our rates

3.1 Unless a fixed quote has been agreed, labour is charged at £70 for the first hour (the minimum charge for every visit), then £60 per hour after that, charged in 30-minute increments (£30 per half hour). Any part of an increment is charged as a full increment.

3.2 We are not currently registered for VAT, so no VAT is added to our prices. If we become VAT registered, we will tell you before any new work starts and VAT will be added at the applicable rate.

3.3 Our rates apply to work carried out Monday to Saturday, 9am to 5pm. Work outside these hours, on Sundays or on bank holidays is only by prior agreement and at the rate stated in your quote.

Quotes and site visits

3.4 Quotes based on photos or videos are free. If we cannot quote accurately from photos, we will arrange a site visit. We may charge £25 for a site visit, and larger projects such as full house refurbishments may carry a higher survey fee. We will always tell you the fee before we book the visit. If you accept our quote within its validity period, the site visit fee is deducted from your final invoice.

3.5 A fixed quote is a fixed price for the work described in it. A fixed quote will only change in the circumstances in section 4.

3.6 An estimate is our best guess of the likely cost of work charged on a time-and-materials basis. The final price depends on the actual time spent and materials used. If it becomes clear that the cost will exceed the estimate by more than 10%, we will tell you before carrying on, and you may choose to stop the work and pay only for work done and materials bought up to that point.

3.7 Quotes and estimates are valid for 14 days from the date we send them, unless we say otherwise. We may withdraw a quote at any time before you accept it.

3.8 Our quotes are based on the information, photos and measurements you give us and what we could reasonably see at the time. You must tell us about anything you know of that could affect the work, such as previous leaks, known structural issues, asbestos, restricted access or parking restrictions.

Materials and other costs

3.9 Prices for handyman work are for labour only unless the quote says otherwise. Materials we supply are charged at cost plus a handling charge of up to 35%, which covers sourcing, collection, transport, storage, returns and the risk of supply. Materials are listed on your quote or invoice.

3.10 If we need to leave site to buy or collect materials that were not agreed in advance, the time spent is charged at our hourly rate, up to a maximum of 45 minutes per trip unless we agree a longer time with you first.

3.11 If free parking is not available outside or near the property, you will pay any parking charges we incur in attending, at cost. You will also pay, at cost, any Congestion Charge and any Silvertown Tunnel or Blackwall Tunnel charges we incur in travelling to and from your property. We will tell you in advance where we know these will apply. We do not charge you for ULEZ. Parking fines are not passed on to you unless they result from incorrect information you gave us (for example, about a visitor permit).

3.12 Skip hire, waste removal, scaffolding, specialist equipment hire and permits are not included unless your quote says so.

3.13 If you supply your own materials, fixtures or fittings, you are responsible for making sure they are correct, complete, fit for purpose and delivered on time. Time we lose because they are missing, faulty or wrong is chargeable, and our guarantee does not cover the materials themselves (see section 11).

4. Changes to the Work and Unforeseen Issues

4.1 If you ask for extra work or changes, we will confirm the extra cost and any effect on timing in writing before we carry them out (a "Variation"). Your agreement in writing, including by WhatsApp or email, is enough. Verbal requests made on site will be confirmed in writing as soon as reasonably possible.

4.2 Sometimes problems only become visible once work starts, for example rotten timber, damp, unsound plaster, defective previous work, hidden pipes or cables, or structural issues ("Unforeseen Issues"). If we find an Unforeseen Issue we will stop that part of the work, explain the problem, and give you a price for dealing with it. We will not carry out the extra work without your agreement. If you do not want it carried out, we may not be able to complete the original work as quoted, and we will agree a fair adjustment with you.

4.3 We may also adjust a fixed quote if the information you gave us was materially inaccurate or incomplete, or if the cost of specified materials rises by more than 10% between the date of the quote and the date we order them. We will tell you before we make any such change, and you may cancel the affected work within 48 hours of being told without any charge for that work, other than for work already carried out.

4.4 Any obvious error in a quote (such as a calculation or typing error) may be corrected by us. We will tell you as soon as we notice it.

5. Bookings and Timing

5.1 How to book. To book, you need to complete our online booking form, which records your details and the address of the work and asks you to accept these terms. If you cannot use the form, we can complete it for you with your permission and give you a copy of these terms.

5.2 When a booking is confirmed. A date we offer you is held for 24 hours. Your booking is only confirmed when you have completed the booking form and we have sent you a confirmation by WhatsApp, text or email. If you do not complete the form within 24 hours, the date may be offered to someone else. If you have not received a confirmation from us, your booking is not confirmed.

5.3 For renovation and refurbishment projects, the start date is reserved once the deposit has been received in cleared funds.

5.4 We will give you an arrival window. We will do our best to keep to it and will let you know as soon as possible if we are delayed. Start and completion dates are good-faith estimates. Unless we specifically agree a fixed completion date in writing, time is not of the essence.

5.5 We are not responsible for delays caused by things outside our reasonable control, including extreme weather, supplier delays, illness, accidents, traffic disruption, utility failures, or delays caused by you, your other contractors, or by Variations and Unforeseen Issues. We will keep you informed and resume as soon as reasonably possible.

6. Rescheduling, Cancellation Fees and No Access

This section deals with rescheduling and late cancellation of booked work. If you are a Consumer, your separate legal right to cancel within 14 days is explained in section 12, and nothing in this section reduces that right.

6.1 You may reschedule or cancel a booked visit free of charge if you give us at least 48 hours' notice before the scheduled start time.

6.2 If you cancel or reschedule with less than 48 hours' notice, a late cancellation fee of £75 applies. This reflects the booked time we are unlikely to be able to fill at short notice. If you are a Consumer and you cancel within your 14-day cancellation period under section 12, this fee does not apply; section 12 applies instead.

6.3 If we arrive within the agreed arrival window and cannot start because there is nobody to let us in, we cannot gain safe access, the work area is not ready, or essential services (water, electricity) are unavailable, this is a "No Access Visit". A No Access Visit is charged at £75. We will wait at least 15 minutes and try to contact you before leaving.

6.4 In addition to the fees above, you will pay for any materials bought specifically for your job that cannot be returned or used elsewhere, and any reasonable restocking charges for items we can return.

6.5 Renovation and refurbishment projects. If you cancel a project after any 14-day cancellation period under section 12 has ended, or after you asked us to start work within that period, you will pay:

• (a) for all work carried out up to the date of cancellation;
• (b) for materials ordered for your project that cannot be returned, and items made, cut or ordered specially for your project;
• (c) any restocking or return charges from suppliers; and
• (d) a reasonable charge for the dates reserved for you that we cannot fill, being no more than our actual lost labour on those dates after we have taken reasonable steps to re-book them.

We will deduct these sums from your deposit and any stage payments, send you an itemised breakdown, and refund any balance within 14 days. If these sums are more than the amounts you have paid, you must pay the difference within 7 days of our invoice. Because your deposit is used to order materials and secure your dates, in most cases a large part of it will already have been committed by the time a late cancellation happens.

7. Payment and Late Payment

When payment is due

7.1 Handyman and maintenance jobs: we invoice you when the job is complete. Payment is due within 24 hours of the invoice being sent, unless we agree otherwise in writing. For jobs lasting more than one day we may invoice at the end of each working day or each week.

7.2 Renovation and refurbishment projects: we invoice the deposit when you accept our quote. The deposit is due within 24 hours of the invoice being sent, and we will not order materials or reserve your start date until it has been received in cleared funds.

• (a) Projects up to £10,000: 50% deposit before work starts, and the remaining 50% on completion.
• (b) Projects over £10,000: 30% deposit before work starts, 30% at an agreed midway stage, and 40% on completion.

The payment schedule, including what counts as the midway stage, will be set out in writing in your quote. Each stage payment and the final payment is due within 24 hours of the invoice being sent. Variations are invoiced with the next stage payment or, if we ask, before the extra work starts.

7.2A We work in paid stages. We will not start a stage of work, or order materials for it, until the payment due before that stage has been received in cleared funds. If a stage payment is late, the work will pause and the programme will be extended by the time lost.

7.3 Business Customers: unless otherwise agreed in writing, every invoice (including deposits and stage payments) is due within 7 working days of the invoice being sent.

7.4 "Completion" means the work in the quote is finished apart from minor snagging items that do not stop you using the area. Minor snagging does not delay payment, except as allowed by section 7.5.

7.5 Snagging retention (renovation projects only). If, at completion, there are genuine snagging items that you have listed in writing, you may hold back up to 5% of the final payment (or, if less, a fair amount reflecting the cost of those items) until they are dealt with. The amount held back becomes due within 24 hours of the snagging being completed, or 14 days after completion if you have not given us reasonable access to carry out the snagging. The rest of the final payment must be paid on time.

How to pay

7.6 We accept bank transfer, debit or credit card and cash. Please use your invoice number as the payment reference.

7.7 Protect yourself from fraud. Our bank details are shown on every invoice. We will never change them by email, text or WhatsApp alone. If you receive any message saying our bank details have changed, even one that appears to come from Vasile or anyone else at Handy 4 London, do not pay; call us on 020 3355 8425 to confirm first. We are not responsible for payments sent to the wrong account because of fraud we did not cause.

7.8 Card on booking. When you book, we may ask you to register a debit or credit card with our secure payment provider. By doing so, you authorise us to charge that card for each deposit, stage payment and invoice when it falls due, and to place a temporary hold for the estimated value of the job. You must make sure the card has enough funds or credit. We release any unused hold once the invoice is paid. We never see or store your full card details ourselves; they are held by our payment provider.

7.8A If a card payment fails or is declined, we may stop work straight away until payment is made.

7.9 Your payment is only treated as made when the full amount has reached our account in cleared funds.

Who is responsible for paying

7.10 The person, company or organisation who books the work or accepts the quote is responsible for paying our invoices, even if the invoice is to be addressed to, or paid by, someone else (for example, a landlord, tenant, insurer or managing agent). If you are booking as an agent for someone else, you must tell us their name and address when booking, and we must confirm in writing that we will invoice them instead. If they do not pay, you will remain responsible for payment, unless we have agreed otherwise in writing.

7.11 Where more than one person accepts the quote (for example, joint owners), each of you is responsible for the full amount.

If you do not pay on time

7.12 If you do not pay an invoice in full by its due date:

• (a) Interest (Consumers): we may charge interest on the overdue amount at 8% per year (the same rate the county court uses on unpaid judgment debts), calculated daily from the due date until you pay in full, both before and after any court judgment.
• (b) Interest and compensation (Business Customers): we may claim statutory interest at 8% per year above the Bank of England base rate and fixed compensation of £40, £70 or £100 (depending on the size of the debt) under the Late Payment of Commercial Debts (Interest) Act 1998, together with our reasonable costs of recovering the debt.
• (c) Reminder charges: we may charge an administration fee of £15 for each written payment reminder or letter we send after the due date, to cover the cost of chasing payment. We will send no more than one chargeable reminder in any 7-day period, and no more than three in total for each invoice.
• (d) Recovery costs: you will pay our reasonable costs of recovering the debt, including the fees of a debt collection agency, solicitors and court fees, as far as the law allows.
• (e) Stopping work: we may stop work straight away on your job, and on any other job we are doing for you, until all overdue amounts (including interest and charges) are paid. We will tell you in writing that we have stopped and why. You will pay any reasonable costs caused by the suspension, and the completion date will be extended accordingly.
• (f) Ending the Contract: if an overdue amount remains unpaid for 14 days after we have sent you a written reminder, we may end the Contract by telling you in writing. You will then pay for all work carried out and materials ordered up to that date.

7.13 Disputed invoices. If you believe part of an invoice is wrong, you must tell us in writing before the due date, explaining what is disputed and why. You must still pay the part that is not disputed by the due date. We will look into it promptly. If we agree a reduction, we will credit or refund it straight away. If the disputed amount turns out to be due, interest will run from the original due date.

7.14 Until you have paid in full:

• (a) materials and goods we supplied remain our property, and you allow us reasonable access to remove any that can be removed without damage to your property (ownership passes to you once you have paid for them in full, and risk passes to you when they are delivered to your property);
• (b) our workmanship guarantee in section 11 does not apply; and
• (c) we will not issue any certificates, warranty documents, product guarantees or completion paperwork for the work.

7.15 Business Customers must pay all sums due in full without any deduction, set-off or counterclaim.

7.16 Any payment you make will be used first to pay any interest and charges due under section 7.12, and then to pay the oldest unpaid invoice. This means an invoice is not treated as paid in full until all interest and charges on it have also been paid.

8. Your Responsibilities

8.1 To allow us to do the work safely and efficiently, you agree to:

• (a) give us safe and clear access to the property and work area at the agreed times, and tell us about any access restrictions (concierge, permits, lift bookings, parking);
• (b) clear the work area of furniture, personal belongings, valuables and fragile items before we arrive. If we have to move items for you, we will take reasonable care but we are not responsible for damage to items you have not cleared, unless we were negligent, and the time spent is chargeable;
• (c) keep children, pets and other people safely away from the work area;
• (d) provide reasonable free use of electricity, water and toilet facilities;
• (e) tell us about any hazards you know of, including asbestos, damaged wiring, unstable structures, the location of hidden pipes, cables or underfloor heating, and any previous problems in the area;
• (f) obtain any consents you need, unless we have agreed in writing to obtain them: for example landlord or freeholder consent, building management approval, planning permission, listed building consent, conservation area consent and party wall agreements;
• (g) make sure that anyone over the age of 18 is present at the property to let us in and to sign off the work, unless we agree otherwise; and
• (h) give us accurate information. If the information you give us is wrong or incomplete, you will pay any extra costs this causes.

8.2 Our staff may decline to work, or may stop work, if they reasonably believe the conditions are unsafe, or if they are subjected to abuse, threats or harassment. Where this is caused by you or someone at the property, the time already spent is chargeable.

8.3 Asbestos. If we suspect asbestos, we will stop work in that area immediately. Testing and any removal must be carried out by a licensed specialist, at your cost, before we continue.

8.4 Waste. We will leave the work area broom-clean at the end of each job. Removal of waste and old materials is only included if your quote says so. Otherwise it can be arranged at an extra charge.

8.5 Non-solicitation. Our tradespeople are vetted, trained and coordinated by us. While we are working for you and for 12 months after we last carry out work for you, you agree not to directly engage, or try to engage, any person we introduced to you through our work (whether employed or subcontracted by us), other than through us. If you do, you agree to pay us an introduction fee of £1,000 per person, which reflects our costs of recruiting, vetting and replacing them. This does not apply if that person approaches you independently through a public job advertisement.

9. Insurance, Safety and Standards

9.1 We hold public liability insurance. Details are available on request.

9.2 We will follow applicable health and safety law and take reasonable care to protect your property, including using dust sheets and floor protection where appropriate.

9.3 Before drilling or fixing into walls, floors or ceilings, we take reasonable precautions, including using a cable and pipe detector where appropriate. Such devices are not always reliable, especially with non-standard installations, metal-backed boards, plastic pipes or cables not laid in safe zones. If services were not laid in accordance with current regulations or recognised safe zones and we took reasonable care, we are not responsible for damage to them, but we will help you put it right at our normal rates.

10. Our Liability to You

10.1 What we are responsible for. If we fail to keep to these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the Contract was made, both of us knew it might happen.

10.2 What we do not limit. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited by law. If you are a Consumer, nothing in these terms affects your legal rights under the Consumer Rights Act 2015. For information about your legal rights, contact Citizens Advice.

10.3 What we are not responsible for. We are not responsible for:

• (a) pre-existing defects or damage, including defects in the existing structure, plaster, brickwork, timber, pipework, wiring, waste systems or previous work by others;
• (b) damage that occurs because an existing surface or fixing was unsound, for example plaster that comes away when old fixings, tiles, wallpaper or sealant are removed, or fittings that cannot be securely fixed because the existing wall or ceiling is weak. We will tell you if we have concerns and ask how you want to proceed;
• (c) minor making-good, such as small areas of filling or touch-up painting, unless included in your quote;
• (d) slight variations in colour, texture or finish when matching existing materials, paint or decor, or natural variations in timber, stone and tiles;
• (e) hairline cracks caused by normal drying out, shrinkage, settlement or seasonal movement;
• (f) the quality, suitability or performance of materials, fixtures and appliances supplied by you;
• (g) problems caused by work carried out against our written advice, or by your decision not to proceed with work we recommended;
• (h) any loss or damage that was not foreseeable, or that was caused by events outside our reasonable control; and
• (i) for Consumers, any business losses: we only supply our services for domestic and private use.

10.4 Business Customers. If you are a Business Customer, we are not liable for any loss of profit, loss of business, loss of rent, business interruption, or any indirect or consequential loss. Our total liability to a Business Customer arising from the Contract is limited to whichever is higher of: (a) the total price payable under the Contract; or (b) the amount our insurers pay out for that claim.

10.5 Damage we cause. If we damage your property, please tell us as soon as possible and allow us the first opportunity to inspect and repair it, or to arrange repair through our insurers. We will repair or pay the reasonable cost of repairing damage we cause through our negligence.

10.6 Valuables. Please store cash, jewellery and other valuables securely before we arrive. If you believe something has gone missing, please report it to us and to the police straight away and give us the crime reference number.

11. Our Workmanship Guarantee

11.1 We guarantee our workmanship for 12 months from the date of completion. If a defect appears in our workmanship during this time, we will put it right free of charge. This guarantee is in addition to your legal rights, which it does not affect.

11.2 The guarantee applies only if:

• (a) all invoices for the work have been paid in full (see section 7.14);
• (b) you tell us about the defect in writing as soon as reasonably possible after you notice it, with photos where possible; and
• (c) you give us reasonable access to inspect and, if the defect is covered, to carry out the repair.

11.3 The guarantee does not cover:

• (a) fair wear and tear, misuse, neglect, lack of maintenance, or accidental damage;
• (b) damage caused by you or third parties, or work that has been altered, repaired or interfered with by anyone other than us;
• (c) materials, fixtures or appliances supplied by you (any manufacturer's guarantee for materials we supply will be passed on to you);
• (d) anything listed in section 10.3; or
• (e) consumables and items that need regular maintenance, such as silicone sealant exposed to heavy use, which should be inspected and replaced periodically.

11.4 If we inspect a reported defect and it is not covered by this guarantee, we may charge for the visit at our normal rates. We will tell you this before we attend wherever possible.

11.5 If you arrange for someone else to fix a defect without first giving us a reasonable opportunity to inspect and put it right, we will not normally be responsible for their costs. This does not affect your legal rights if we refuse or fail to put a genuine defect right within a reasonable time.

12. Your Right to Cancel (Consumers Only)

12.1 If you are a Consumer and the Contract was made away from our business premises (for example, at your home) or at a distance (for example, by phone, email, WhatsApp or our website), you have a legal right to cancel it within 14 days from the day the Contract is made (the day your booking is confirmed or you accept our quote), without giving any reason. This is under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

12.1A In simple terms: if you cancel before we start, you pay nothing (except for materials bought specially for your job at your request). If you cancel after we have started, you pay for the work done so far. Once the job is finished, you cannot cancel.

12.2 To cancel, tell us clearly in writing, for example by email to handy4london5@gmail.com or by WhatsApp to 07303 172140. You can use the model cancellation form at the end of these terms, but you do not have to.

12.3 If you want us to start within the 14 days. If you ask us in writing to start work during the cancellation period, and then cancel, you must pay for the work we have carried out up to the time you tell us you are cancelling, in proportion to the full price, plus any materials made, cut, mixed or ordered specially for you. If you ask us to start work within the cancellation period and we complete it within that period, you will lose your right to cancel once the work is complete.

12.4 Urgent repairs. If you specifically ask us to visit to carry out urgent repairs or maintenance, there is no right to cancel those urgent repairs. Any extra work we carry out on that visit, beyond what you asked for, is covered by the right to cancel.

12.5 If you cancel within the cancellation period, we will refund the money you have paid, less any amounts due under section 12.3, within 14 days of you telling us, using the same payment method you used.

12.6 After the cancellation period has ended, section 6 applies if you want to cancel or reschedule.

13. Complaints

13.1 We want you to be happy with our work. Please check the work when we finish and tell us straight away about anything you are not happy with.

13.2 We ask you to report any visible snagging items in writing within 7 days of completion, with photos if possible, so that we can deal with them quickly while our team is still nearby. Defects that only appear later are covered by our guarantee in section 11. This 7-day request does not reduce your legal rights.

13.3 We will acknowledge your complaint within 2 working days, and aim to agree a plan to resolve it within 10 working days, including an inspection visit where needed.

13.4 If we cannot resolve your complaint, you may use the dispute resolution service offered through Checkatrade, or another alternative dispute resolution provider we agree with you, before going to court.

14. Ending the Contract

14.1 In addition to section 7.12(f), we may end the Contract by telling you in writing if you seriously or repeatedly breach these terms, for example by preventing access or by abusive behaviour towards our staff, or if you become insolvent. You will then pay for work carried out and materials ordered up to that date.

14.2 You may end the Contract by telling us in writing if we seriously breach it and do not put the breach right within a reasonable time after you ask us to. Your legal rights are not affected.

15. Photos, Marketing and Your Data

15.1 Job records. We may take photos of the work area before, during and after the work, to record its condition and our progress. These photos are kept privately as our job record and are only used to deal with questions, guarantee claims, insurance claims or disputes about the work.

15.2 Marketing photos. With your permission, we may also use photos of the finished work on our website and social media. We will never show your name, address, house number, people, or personal items that could identify you. You do not have to agree, and saying no will not affect your job or our price in any way.

15.3 How to tell us. You can tell us you do not want photos used for marketing at any time, in whatever way is easiest: by telling the person working at your property, by phone, or by WhatsApp or email. If you ask us to remove a photo we have already published, we will take it down as soon as reasonably possible.

15.4 If you do not want us to take any photos at all, please tell us before work starts. We will respect that. In that case, you agree to inspect the work with us when we finish, so that both of us have a clear record of the condition of the work at completion.

15.5 We use your personal information to provide our services, manage bookings and payments, recover debts and meet our legal obligations, as explained in our Privacy Policy at handy4london.co.uk/privacy-policy.html. If you do not pay an invoice, we may share your details with debt collection agencies, credit reference agencies and our legal advisers for the purpose of recovering the debt.

16. General

16.1 Events outside our control. We are not responsible for delay or failure to perform caused by events outside our reasonable control. If such an event lasts more than 30 days, either of us may end the Contract, and you will pay for work carried out and materials ordered up to that date.

16.2 Transfer. We may transfer our rights under the Contract to another organisation (for example, to collect a debt). You may not transfer your rights without our written agreement.

16.3 Third parties. No one other than you and us has any right to enforce the Contract.

16.4 Severability. If a court decides that any part of these terms is unlawful or unenforceable, the rest will continue in full force.

16.5 No waiver. If we do not insist immediately on something you are required to do, or delay taking action, this does not mean we have given up our rights.

16.6 Governing law. These terms are governed by the law of England and Wales. Any dispute will be dealt with by the courts of England and Wales. If you are a Consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

17. Contact Us

Email: handy4london5@gmail.com
Phone: 020 3355 8425
WhatsApp: 07303 172140
Office hours and working days: Monday to Saturday, 9am to 5pm. For emergencies, please contact us by WhatsApp. Messages and enquiry forms sent outside office hours will be answered the next working day.

Handy 4 London is the trading name of Handy 4 London Ltd, a company registered in England and Wales, company number 17190820. Registered office: 71 Christchurch Avenue, Harrow, England, HA3 8NB.

Model Cancellation Form

Complete and return this form only if you wish to cancel the Contract within the 14-day cancellation period.

Request to Start Work Within the Cancellation Period

If you want us to start within the 14 days, confirm this on our booking form, or send us this wording by email or WhatsApp.